Amazon Prime Video Error 1060: Troubleshooting Guide
Encountering Error 1060 on Amazon Prime Video? It's a common issue indicating a problem with video playback, often related to network connectivity or device compatibility. Don't panic! This guide provides practical steps to resolve the error and get back to streaming your favorite shows.
Common Causes of Error 1060
Understanding the potential culprits behind Error 1060 is the first step to fixing it. Here's a breakdown:
- Network Issues: Unstable or slow internet connection is a primary cause. A minimum download speed of 3 Mbps is recommended for HD streaming.
- Device Compatibility: Older devices or operating systems may not fully support Prime Video's streaming protocols.
- App Glitches: Temporary software bugs within the Prime Video app itself.
- Account Issues: Rarely, but sometimes related to problems with your Amazon Prime account or payment information.
Troubleshooting Steps to Fix Error 1060
Follow these steps in order, testing Prime Video after each one to see if the error is resolved.
- Check Your Internet Connection: Perform a speed test (e.g., using speedtest.net). Ensure you have at least 3 Mbps download speed for standard definition or 5 Mbps for HD. Restart your modem and router. Wait approximately 30 seconds after unplugging them before plugging them back in.
- Restart Your Device: A simple reboot can often clear temporary glitches. Power off your streaming device (e.g., Smart TV, Fire Stick, phone, tablet) completely, wait 10 seconds, and then power it back on.
- Update the Prime Video App: Ensure you're running the latest version of the app. Go to your device's app store (e.g., Google Play Store, Apple App Store, Amazon Appstore) and check for updates.
- Clear App Cache and Data: This removes temporary files that might be causing issues. Go to your device's settings, find the Prime Video app, and look for options to clear cache and data. Note: Clearing data may require you to sign back into the app.
- Reinstall the Prime Video App: Uninstall the app, restart your device, and then reinstall the app from the app store.
- Check Amazon Prime Account Status: Log in to your Amazon account on a computer and verify that your Prime membership is active and your payment information is up to date.
- Contact Amazon Support: If none of the above steps work, contact Amazon Prime Video support for further assistance. Be prepared to provide details about your device, internet speed, and troubleshooting steps you've already taken.
By following these steps, you should be able to resolve Error 1060 and enjoy uninterrupted streaming on Amazon Prime Video.