AnyDesk Connection Failed Fix

AnyDesk Connection Failed: Troubleshooting Guide

Encountering an "AnyDesk Connection Failed" error can be frustrating, but thankfully, it's often resolvable. This guide provides a structured approach to diagnosing and fixing common causes for connection failures.

Basic Checks & Immediate Solutions

Start with these quick and easy fixes:

• Internet Connection: Verify both the host and client devices have a stable internet connection. Run a speed test (e.g., using speedtest.net) to ensure speeds are adequate (at least 1 Mbps upload and download).
• AnyDesk Status: Check AnyDesk's server status page (usually linked on their website or social media) for any reported outages.
• Firewall/Antivirus: Ensure your firewall or antivirus software isn't blocking AnyDesk. Temporarily disabling them (with caution) can help identify if they're the culprit. Remember to re-enable them immediately after testing.
• Restart AnyDesk: Close and reopen the AnyDesk application on both devices.
• Restart Devices: A simple reboot of both the host and client computers can resolve temporary software glitches.

Advanced Troubleshooting & Configuration

If basic checks fail, delve into these more advanced solutions:

1. AnyDesk Version Compatibility: Ensure both devices are running compatible versions of AnyDesk. Ideally, both should be using the latest version. You can download the latest version from the official AnyDesk website.
2. Proxy Settings: If you're using a proxy server, verify that AnyDesk's proxy settings are configured correctly. Navigate to AnyDesk settings -> Connection -> Proxy and enter the correct proxy address, port, username, and password.
3. Direct Connection: If possible, try connecting using AnyDesk's direct connection feature (if available and applicable to your network setup). This bypasses AnyDesk's servers and can improve connection speed and reliability.
4. Network Configuration: In some cases, specific network configurations might interfere with AnyDesk. If you're on a corporate network, consult your IT administrator to ensure AnyDesk traffic isn't being blocked. They may need to open port 80, 443, and 6568 (TCP) for AnyDesk to function correctly.
5. AnyDesk Service: On Windows, ensure the AnyDesk service is running. Press Win+R, type "services.msc", and press Enter. Locate "AnyDesk" in the list and verify its status is "Running". If not, right-click and select "Start".

By systematically working through these steps, you should be able to identify and resolve the cause of the "AnyDesk Connection Failed" error. If the problem persists, consider contacting AnyDesk support for further assistance.