Chrome Remote Desktop Not Working

Chrome Remote Desktop Not Working: Troubleshooting Guide

Chrome Remote Desktop offers a convenient way to access your computer from another device. However, connectivity issues can sometimes arise. This guide provides a structured approach to troubleshoot common problems and get you back on track.

Initial Checks & Basic Solutions

Before diving into complex troubleshooting, perform these quick checks:

• Internet Connection: Ensure both the host (the computer you're connecting to) and the client (the device you're connecting from) have stable internet connections. Run a speed test (e.g., using speedtest.net) to confirm adequate bandwidth – ideally, at least 5 Mbps upload speed on the host.
• Chrome Browser: Make sure you're using the latest version of Chrome on both devices. Update through Chrome's menu (Help > About Google Chrome).
• Chrome Remote Desktop Extension: Verify that the Chrome Remote Desktop extension is installed and enabled on both devices. You can find it in the Chrome Web Store.
• Firewall/Antivirus: Temporarily disable your firewall or antivirus software to see if it's blocking the connection. If this resolves the issue, configure your firewall to allow Chrome Remote Desktop traffic (typically TCP port 443).

Advanced Troubleshooting Steps

If the basic checks don't solve the problem, proceed with these more advanced steps:

Host Computer Issues

1. Restart the Chrome Remote Desktop Service: On Windows, open the Services app (search "Services" in the Start Menu). Locate "Chrome Remote Desktop Service" and restart it. On macOS, you can restart the computer.
2. Reinstall Chrome Remote Desktop: Completely uninstall Chrome Remote Desktop from both the host and client devices, then reinstall it. This often resolves corrupted installations. Ensure you follow the setup instructions carefully after reinstalling.
3. Check Power Settings: Ensure your host computer is not set to sleep or hibernate after a period of inactivity. Chrome Remote Desktop requires the computer to be awake and connected to the internet to function. Adjust power settings in your operating system's control panel or system preferences.
4. User Account Control (UAC) on Windows: If you're frequently prompted for administrator permissions, try running Chrome as an administrator. Right-click the Chrome shortcut and select "Run as administrator." However, note potential security implications.

If you continue to experience problems after trying these steps, consult the Chrome Remote Desktop help documentation or seek assistance from the Google Chrome Help forum. Provide detailed information about your operating systems, Chrome versions, and any error messages you're encountering.