Genshin Impact Error Code 9004: Troubleshooting Guide
Encountering Error Code 9004 in Genshin Impact can be frustrating, interrupting your exploration of Teyvat. This error typically indicates a network connection issue between your device and the Genshin Impact servers. Fortunately, there are several steps you can take to resolve it.
Common Causes and Solutions
Error 9004 is often triggered by unstable internet connections, server overload, or incorrect date/time settings. Here's a breakdown of troubleshooting steps:
- Check Your Internet Connection:
- Verify your internet speed. A minimum download speed of 10 Mbps is recommended for a smooth experience. You can use online speed test websites like Speedtest.net.
- Restart your router and modem. Power cycle both devices by unplugging them for 30 seconds, then plugging them back in.
- If using Wi-Fi, try switching to a wired Ethernet connection for a more stable connection.
- Verify Server Status:
- Check the official Genshin Impact Twitter account (@GenshinImpact) or the official forums for any announcements regarding server maintenance or outages. If the servers are down, you'll need to wait until they are back online.
- Correct Date and Time Settings:
- Ensure your device's date and time are synchronized automatically. On Windows, go to Settings > Time & Language > Date & Time and ensure "Set time automatically" is enabled. On mobile devices, the setting is usually found in the General Management or Date & Time section.
- Firewall and Antivirus Interference:
- Temporarily disable your firewall and antivirus software to see if they are blocking Genshin Impact's connection. If disabling them resolves the issue, add Genshin Impact as an exception in your firewall and antivirus settings.
- Restart the Game and Your Device:
- A simple restart of the Genshin Impact application and your device (PC, phone, or console) can often resolve temporary glitches.
Advanced Troubleshooting
If the basic steps above don't resolve the issue, consider these advanced options:
- Flush DNS Cache: On Windows, open Command Prompt as administrator and type
ipconfig /flushdns, then press Enter. - Change DNS Servers: Try using Google's Public DNS (8.8.8.8 and 8.8.4.4) or Cloudflare's DNS (1.1.1.1 and 1.0.0.1) in your network adapter settings.
- Reinstall Genshin Impact: As a last resort, uninstall and reinstall the game. This can resolve corrupted game files that may be causing the error.
By systematically working through these troubleshooting steps, you should be able to resolve Error Code 9004 and get back to enjoying your adventures in Genshin Impact.