Ledger Nano X Bluetooth Not Connecting

Troubleshooting Ledger Nano X Bluetooth Connection Issues

The Ledger Nano X offers Bluetooth connectivity for convenient transaction signing with your mobile device. However, connection problems can occur. This article provides practical steps to diagnose and resolve these issues.

Initial Checks and Basic Troubleshooting

Before diving into more complex solutions, perform these fundamental checks:

• Battery Level: Ensure your Ledger Nano X has sufficient battery. A low battery can interfere with Bluetooth functionality. Charge it to at least 50% before attempting to connect.
• Bluetooth Enabled: Verify Bluetooth is enabled on both your Ledger Nano X and your smartphone or tablet. On the Nano X, navigate to Control Center and toggle Bluetooth on. On your mobile device, check your settings app.
• Ledger Live Version: Make sure you're using the latest version of the Ledger Live app (version 2.60 or later is recommended). Outdated versions can have compatibility issues. Update via your app store (Google Play or Apple App Store).
• Proximity: Keep your Ledger Nano X within a reasonable range (ideally within 1-2 meters) of your mobile device.
• Reboot: Restart both your Ledger Nano X and your mobile device. This can often resolve temporary glitches.

Advanced Troubleshooting Steps

If the basic checks don't work, try these more advanced solutions:

1. Forget and Re-pair: In your mobile device's Bluetooth settings, "forget" or "unpair" your Ledger Nano X. Then, initiate the pairing process again from within Ledger Live on your mobile device. Follow the on-screen instructions carefully, ensuring you confirm the pairing code on both devices.
2. Clear Bluetooth Cache: On Android devices, clearing the Bluetooth cache can sometimes resolve connection problems. Go to Settings > Apps > Show System Apps > Bluetooth Share > Storage > Clear Cache and Clear Data. (The exact steps may vary slightly depending on your Android version).
3. Firmware Update: Ensure your Ledger Nano X is running the latest firmware. Connect your Nano X to your computer via USB and use Ledger Live to check for and install any available firmware updates. Note that firmware updates may take 10-15 minutes.
4. Interference: Bluetooth signals can be affected by interference from other electronic devices. Try moving away from potential sources of interference, such as microwaves or other Bluetooth devices.
5. Factory Reset (Last Resort): As a last resort, you can perform a factory reset on your Ledger Nano X. Important: This will erase all your keys. You will need your 24-word recovery phrase to restore your wallet. To perform a factory reset, enter the wrong PIN code 3 times. Then, follow the on-screen instructions.

If you've tried all these steps and are still experiencing Bluetooth connection problems, contact Ledger Support for further assistance. Provide them with details about the steps you've already taken.