Path of Exile Connection Failed

Path of Exile Connection Failed: Troubleshooting Guide

Experiencing "Connection Failed" errors in Path of Exile is a frustrating but common issue. This guide provides practical steps to diagnose and resolve these problems, helping you get back to slaying monsters in Wraeclast. These solutions address network connectivity, game client integrity, and server-side hiccups.

Common Causes and Solutions

Several factors can contribute to connection failures. Here's a breakdown of the most frequent culprits and how to tackle them:

• Network Connectivity Issues: A shaky internet connection is the primary suspect.
• Firewall/Antivirus Interference: Security software can sometimes mistakenly block Path of Exile's access to the internet.
• Game Client Corruption: Damaged game files can prevent proper connection.
• Server Problems: Occasionally, Grinding Gear Games' servers experience outages or maintenance.

Step-by-Step Troubleshooting

Follow these steps in order to systematically identify and fix the problem:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Run a speed test (e.g., using Speedtest.net) to verify your download and upload speeds. A minimum of 5 Mbps download speed is generally recommended for a smooth gaming experience. Restart your modem and router. Wait 30 seconds after unplugging them before plugging them back in.
2. Verify Path of Exile's Server Status: Before troubleshooting your own system, check the official Path of Exile forums or social media (Twitter) for server status updates. Scheduled maintenance or unexpected outages can cause connection issues for everyone.
3. Firewall and Antivirus Configuration: Add Path of Exile (PathofExile.exe and possibly poe_x64.exe) to your firewall and antivirus exceptions list. Temporarily disabling your firewall (not recommended for extended periods) can help determine if it's the source of the problem.
4. Restart Your Computer: A simple restart can resolve many temporary glitches that might be interfering with the game's connection.
5. Use the PackCheck Utility: Path of Exile has a built-in PackCheck utility to verify the integrity of your game files. Locate the "PackCheck.exe" file in your Path of Exile installation directory and run it. This tool will scan your game files and replace any corrupted or missing ones. This process can take anywhere from 5 to 30 minutes depending on your hard drive speed.
6. Change Your Gateway: In the Path of Exile login screen, you can select a different gateway (server region). Experiment with different gateways to see if one provides a more stable connection.
7. Contact Support: If none of the above steps work, contact Grinding Gear Games support for further assistance. Provide them with detailed information about the error you're encountering and the troubleshooting steps you've already taken.

By following these steps, you should be able to diagnose and resolve most "Connection Failed" errors in Path of Exile. Good luck, Exile!