Tutor LMS Video Not Playing

Troubleshooting Tutor LMS Video Playback Issues

Encountering video playback problems within Tutor LMS can be frustrating for both instructors and students. This article provides practical steps to diagnose and resolve common video playing issues, ensuring a smooth learning experience.

Common Culprits and Solutions

Several factors can contribute to video playback failure. Let's address the most frequent causes:

• Incorrect Video Format: Tutor LMS supports widely used video formats like MP4, MOV, and WebM. Ensure your video is in a compatible format. If not, use a video converter like Handbrake (free and open-source) to convert it to MP4 with H.264 video codec and AAC audio codec.
• File Size Limitations: Check your Tutor LMS settings for maximum upload file size. Exceeding this limit can prevent the video from uploading correctly. Navigate to Tutor LMS > Settings > General and review the "Maximum Upload File Size (MB)" field. The default is often 128MB, but you may need to increase it depending on your hosting plan.
• Plugin Conflicts: Sometimes, other plugins can interfere with Tutor LMS's video player. Temporarily deactivate other plugins (excluding Tutor LMS itself) one by one to identify any conflicts. After each deactivation, test the video playback.
• Server Configuration: Your web server needs to be configured to properly serve video files. Ensure that the MIME types for video files are correctly configured on your server. Contact your hosting provider if you are unsure how to do this.
• Browser Compatibility: While modern browsers generally support HTML5 video, older browsers might require specific codecs or plugins. Advise students to use the latest version of Chrome, Firefox, Safari, or Edge.

Advanced Troubleshooting Steps

If the basic solutions don't resolve the issue, consider these advanced troubleshooting steps:

1. Check the Video URL: Verify that the video URL is correct and accessible. If you are using an external video hosting service like YouTube or Vimeo, ensure the video is public or properly embedded.
2. Clear Browser Cache: A corrupted browser cache can sometimes cause playback issues. Instruct users to clear their browser cache and cookies.
3. Inspect Browser Console: Use your browser's developer tools (usually accessed by pressing F12) and check the "Console" tab for any JavaScript errors or network requests that might be related to the video player.
4. Contact Tutor LMS Support: If all else fails, reach out to the Tutor LMS support team for assistance. Provide them with detailed information about the issue, including the video format, error messages, and steps you've already taken to troubleshoot.

By systematically following these steps, you can effectively diagnose and resolve most video playback issues within Tutor LMS, ensuring a seamless and engaging learning environment for your students.